These terms are an agreement between you and MS Digital s. r. o., Romanova 1679/27, 851 02 Bratislava, Slovakia, Company ID (IČO) 53135172, VAT ID SK2121308046, registered in the Commercial Register of the City Court Bratislava III, section Sro, entry no. 146892/B (“we”), which runs Vidlore. By creating an account or using Vidlore you accept them. If you use Vidlore for a company, you accept them for that company. Where these terms treat consumers differently, a consumer is someone who buys Vidlore mainly for purposes outside their trade, business or profession.
1. What Vidlore does
Vidlore makes documentary videos with the help of AI: it researches a topic, writes and narrates a script, finds licensed footage and photos, makes maps, 3D scenes, graphics and AI images, edits the video, and can publish it to a YouTube channel you connect. We improve Vidlore continually, so features may change; we will not take away something your plan is built around without telling you first. Vidlore works in a current version of Chrome, Firefox, Safari or Edge on a computer.
2. Your account
- You must be at least 16 and give accurate details.
- Keep your sign-in details safe. You are responsible for what happens in your account, including by people you add to it.
- Tell us at contact@vidlore.ai if you think someone else has used your account.
3. Plans, credits and payment
- Vidlore is paid with credits. Plans give a number of credits each month or year; what things cost in credits is on the pricing page.
- Plans renew automatically at the end of each period until you cancel. Before a yearly plan renews, we e-mail you at least 30 days ahead.
- The trial is a single purchase. It does not turn into a subscription.
- A move to a bigger plan applies straight away; a move to a smaller plan applies from your next period.
- Plan credits come each month, on yearly plans too, and expire at the end of that month; unused plan credits do not carry over. Credits you buy on top of a plan do not expire while you have a plan.
- Credits have no cash value and cannot be transferred or exchanged, except as the refund policy says.
- Prices are shown without VAT or sales tax, which is added at checkout where it applies; checkout shows the full price before you pay.
- Payments are processed by our payment provider. Where the checkout says so, the provider sells the plan to you as reseller and merchant of record, and its terms also apply to the purchase.
- If a payment fails, we try again over the following days and let you know by e-mail. If it still fails after 14 days, we may pause your plan until it is paid; your projects stay in your account.
- We may change prices with at least 30 days’ notice. A change applies from your next renewal, and you can cancel before it does.
4. Withdrawal for consumers in the EU
As a consumer in the EU you may withdraw from a purchase within 14 days. At checkout we ask you to agree that Vidlore starts straight away; once you use credits, the right to withdraw ends for what you have used. The details, and how to ask, are in the refund policy.
5. Your content
- You keep the rights to what you give us: topics, directions, scripts, your own footage, photos and voice recordings.
- You allow us to store and process that content to make and deliver your videos, and to send it to the service providers we use for that. We do not use what you upload or write yourself to train AI models, and we do not use your content to market Vidlore without asking you.
- You confirm that you have the right to give us what you upload, and the consent of anyone recognisable in it where the law asks for it. Do not upload sensitive personal data about anyone (health, religion, sexual life and similar) that your video does not need.
- As far as the law allows, you cover us for claims that what you uploaded infringes someone’s rights.
6. Your videos
- The videos Vidlore makes for you are yours to use and publish, commercially too.
- You give us a non-exclusive, worldwide, royalty-free and perpetual licence to use what Vidlore makes for you (videos, scripts, narration, images, clips and edits) to run, improve and develop Vidlore, including to train and test our own AI models. This does not let us publish your videos or show them to others as they are. It covers only your rights: third-party material in a video stays under its own licence.
- They may contain third-party material (archive footage and photos under free licences, map data, music), which stays under its own licence: keep the credits Vidlore writes into the video description when you publish. We take this material only from sources whose licences allow it and record the licence of every item, but we cannot guarantee that every source labelled its work correctly.
- AI-generated material may not be protected by copyright in every country, and others may create similar material.
- Keep your own copy of the videos you publish. We keep your projects while your account exists, but Vidlore is not a backup service.
7. AI output
Vidlore checks facts against its sources, but AI can be wrong: names, dates, numbers and quotes can contain mistakes, and pictures can show things that did not happen that way. Review every video before you publish it. You are responsible for what you publish. Vidlore does not give legal, financial or medical advice.
8. Acceptable use
Do not use Vidlore to make or publish content that:
- breaks the law, or infringes anyone’s copyright, trademark, privacy or other rights;
- defames, harasses or threatens anyone, or promotes hatred or violence against people for who they are;
- shows a real, recognisable person doing or saying something they did not, without their consent, or impersonates real people;
- presents made-up events, statements or footage as real in order to deceive;
- sexualises minors, or is sexually explicit;
- misleads people about elections, public health or emergencies.
Also do not overload, probe or reverse-engineer Vidlore, get around its limits, share your account outside the people your plan includes, or resell access to it. We may remove content and suspend accounts that break these rules, and will tell you why unless the law prevents it.
9. Publishing to YouTube
Vidlore publishes to YouTube through the YouTube API Services, and only when you ask it to. By connecting a channel you agree to the YouTube Terms of Service. Videos made with Vidlore are uploaded marked as altered or synthetic content, as YouTube asks for AI-made videos. How we handle data from your channel is in the privacy policy.
10. Availability
We work to keep Vidlore running, but we do not promise it will always be available or free of errors. We may pause it for maintenance and will try to tell you in advance.
11. Liability
As far as the law allows, we are not liable for indirect or consequential losses, lost profits or lost data, and our total liability to you is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, or the rights you have as a consumer.
12. Ending the agreement
- You can cancel your plan and delete your account at any time in Settings.
- We may end or suspend your access if you seriously break these terms or do not pay, and will tell you why unless the law prevents it.
- If we stop offering Vidlore or a plan, we tell you at least 30 days ahead and refund the unused part of any period you paid for.
13. Complaints and reporting content
Write to contact@vidlore.ai if you are unhappy with Vidlore, or if you think something made or shown with Vidlore infringes your rights or contains your personal data. Tell us who you are, what the problem is and where it appears, and for a rights claim which work or right is affected. We confirm we have your message within 5 working days and answer within 30 days. A consumer can also turn to an alternative dispute resolution body; in Slovakia this is the Slovak Trade Inspection (SOI).
14. Changes and law
We may update these terms. We will tell you about important changes by e-mail at least 30 days before they apply; if a change is to your disadvantage you can cancel before it does. These terms are governed by Slovak law, and disputes go to the courts of the Slovak Republic; if you are a consumer, you also keep the protection of the law of the country where you live and can go to its courts.
15. Contact
MS Digital s. r. o., Romanova 1679/27, 851 02 Bratislava, Slovakia, Company ID (IČO) 53135172, VAT ID SK2121308046, registered in the Commercial Register of the City Court Bratislava III, section Sro, entry no. 146892/B. E-mail: contact@vidlore.ai.